![]() ![]() It bears some responsibility for this mess. After all, the online agency made your reservation and took a commission from the hotel. You were correct to contact the hotel, but I think you might have applied more pressure to Expedia. It simply charged your card and then kept your money, according to your records. To complicate matters, the hotel won’t respond to your inquiries. But you canceled your hotel stay two months before your arrival, well before the two-day cutoff. In other words, you would still have to pay the hotel. two days before your arrival or no-shows are subject go a property fee equal to 100 percent of the total amount paid for the reservation. Rather, it says cancellations or changes made after 11:59 p.m. I reviewed your itinerary and there’s no indication that your stay was nonrefundable. Leave a bad review? Seriously? I don’t know how that’s going to get your $103 back, but I guess you’ll feel a little better about losing the money. Can you help me get my $103 back? - Sheila Mackay, Victoria, Canada Answer I’ve emailed several times and phoned the hotel twice.Įxpedia says it can’t help me and recommends that I leave a bad review for the hotel. Expedia refunded the first night but the hotel will not respond to my requests for a refund. I paid Expedia for the first night and the hotel directly for the second night. I booked two nights at the Ashtree House Hotel in Paisley, Scotland, through Expedia. But so far, she’s only received half her money. Sheila Mackay is trying to get a refund from Expedia after canceling a hotel reservation. ![]()
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